AMSI - the Amsterdam Centre for Service Innovation - is focusing on research and education in management of innovation in service firms

AMSI develops new opportunities for students to enhance their competencies in the process of analyzing, understanding and implementing service innovations in private and public organizations.

Through research and executive education AMSI facilitates managers in service organizations to become more effective in their innovation processes and create new services for their stakeholders.

AMSI uses a broad definition of innovation including a variety of forms of innovation and a diversity of organizational practices for the innovation process.

 In our research we look for a deeper understanding of various aspects of service innovation, such as: service concepts & designs,  service delivery processes and technologies, service business models, service entrepreneurship and growth strategies

The competitive challenges for service firms demand for collaboration with partners in open service innovation.